Astrill provides a free 7-days trial for all new customers. We advise all customers who are interested to purchase our product to ask us for a free trial. This way a customer will be sure if our software works correctly on his/her computer.
It's important to note that we DO NOT offer unconditional (also known as "No questions asked" or "Don't ask why") refund. You can be refunded only and only if you meet conditions described on this page.
If you have used our free trial and as a satisfied user purchased our paid service, you are not eligible for any future refunds.
If you have not used our free trial option to evaluate our service before purchase and purchased full service, you are eligible for a full or partial refund within 7 days of purchase only and only if:
- Astrill doesn't work on your computer due to technical reasons and Astrill technicians were not able to fix the problem within 7 days after purchase was made OR
At our own discretion, Astrill reserves right to refuse service to any customer. The service may be terminated by Astrill:
- Due to breach of our Terms of Service Agreement, in which case you are not eligible for any refund.
- At our own discretion, if we think your intention is to use our service for malicious purposes (for example spamming, network attacks, etc...), we can terminate your account. If you have not breached the Terms of Service Agreement, you are eligible for a partial refund.
If you want to issue a refund for some of our add-ons (Private IPs or NAT Firewall) we will refund in form of Astrill credit only (no cash refund possible), and accordingly to the time of using the above mentioned add-on.
For a refund requests, please email us at firstname.lastname@example.org and state exact reasons you wish a refund. If you are eligible for a refund, we will issue you a refund within 3 business days or otherwise reply to you that you are not eligible and your request was refused.