Support staff

Andrea
Support, Sales Operator
speaking languages: English | work time: 2:00 to 10:00 CET

My name is Andrea. I've been in the customer service industry for more than 5 years and it is my duty to provide customer satisfaction. I've bee working with Astrill for almost a year and everyday is a learning curve. Our work environment is very casual and at the same time professional and it reflects with the way we work.
I'm here to help. don't hesitate to ask me if you have questions regarding your account or your VPN connection.

Robert
Support, Sales Operator
speaking languages: English | work time: 2:00 to 10:00 CET

My name is Robert. I am currently studying ACCA (Certified Chartered Accountant). My line of studies conflicts with my personal interests and passion for IT knowledge. I have worked on some open source projects as well (phpBB as an Unofficial CSR). It's been pleasant time working for Astrill as a CSR for more than a year now. The work environment is very friendly. Every day we learn new things - the founders are like my mentors. We work in a very cooperative environment.
We all want to achieve our common goal - to provide unrestricted and private access to the web. Everybody's privacy needs to be protected. Astrill is one of the best organizations i have ever worked for. We are constantly striving to spread our services worldwide and help people enjoy the web freely, without restrictions and without fear of evesdropping.

Matt
Support, Supervisor, Sales Operator
speaking languages: English | work time: 6:00 to 14:00 CET

My name is Matthew a.k.a Matt. I am a pleasant & interactive person, the challenge of doing something new is always enchanting for me. I am a fast learner who is able to use self initiatives and work as part of team. My objective is to achieve a challenging position in the organization where I can use my knowledge, ace skills & talented abilities to promote the company as much as I can with my dedication & hard work. Glad that I've found Astrill to be the right choice. I'm with Astrill since it's inception back in 2009. Working here is like a dream come true for me.
I'm here to help, feel free to ask me for whatever you need. I'm able to help you in just about every area of support whether be technical/sales related. See you at desk!

Veron
Sales Operator
speaking languages: English | work time: 18:00 to 2:00 CET

My name is Veron. I'm working for Astrill as a CSR for almost a year now. This is my first time to be in this industry and I find it very challenging. Every day for me is a learning process and I am grateful to share the things I've learned with our customers. My objective is to provide an excellent customer service in resolving issues/queries in as fast and in an accurate way the best way I can.
Need help? Please feel free to ask me your questions regarding our service, I will be glad to help.

Rosalie
Sales Operator
speaking languages: English | work time: 10:00 to 18:00 CET

I am Rosalie. I had worked with many companies but working with Astrill is a great experience. My field of study is very different from what I am doing with Astrill but our Trainers whom I considered now as my mentors trained and guided me to be a productive person. They are professionals and in return I would also like to handle our clients in as smart and fast as possible. In Astrill, you are in good hands.
If you have concerns, please feel free to contact and I will be glad to assist and provide you with the excellent service that you deserve.

Ralph
Sales Operator
speaking languages: English | work time: 18:00 to 2:00 CET

Hey There! My name is Ralph. I'm always have a keen interest learning new Technology, computer networking and most specially about VPN. I am thankful to be here at Astrill providing me necessary tools/resources, and with amazing team and very nice people willing to share their knowledge to expand my knowledge of the things that I'm passionate about.
As a Astrill CSR and a VPN user myself. I am always happy to help you with your account/sales or any vpn related issues. How can I help you today?

Anna
Sales Operator
speaking languages: English | work time: 18:00 to 2:00 CET

HI, my name is Anna. I am an ambitious and focused girl who wants to excel her IT knowledge and so far Astrill is the best platform as I have managed to improve my communication by solving queries of our dear customers of all different regions of the world. I feel very auspicious because my mentors and colleagues have guided me towards betterment and I really appreciate their help.
If you have concerns, please feel free to contact.I will be glad to assist you.

Eva
Sales Operator
speaking languages: English | work time: 18:00 to 2:00 CET

I am Eva. I am an ebullient person who likes to interact and communicate with different kind of people. Working with Astrill is an astonishing prospect for me as I have congregated with truly cooperative and friendly people who have conducted me scrupulously with tremendous serenity. My ambition is to provide assistance and advice to our valuable customers. My ultimate goal is to ensure that our worthy customers get the superlative support.
Kindly feel free to contact me regarding any Astrill VPN related difficulties and I assure you to entertain your queries and provide maximum assistance that you expect. Your feedback is always welcomed at our end!

Simon
Sales Operator
speaking languages: English | work time: 10:00 to 18:00 CET

Hi there, this is Simon from the support team. I have been working in multiple environments like IT administration, RDBMS & Online App support for a couple of years now. But working with Astrill has been a great & an inspiring experience. The team has supported me in all the aspects & have supported well. I was learning from them, ...and still I am!
In the end, I'll just say two words; "Astrill Rocks!" Thou just need to try it, ...thyself!!!

Sam
Sales Operator
speaking languages: English | work time: 2:00 to 10:00 CET


Steve
Sales Operator
speaking languages: English | work time: 18:00 to 2:00 CET


Adam
Sales Operator
speaking languages: English | work time: 10:00 to 18:00 CET

My name is ADAM. A capable and committed individual, who has developed excellent communication and people management skills. Possessing good knowledge in hand full of computer programs and software, loves challenges and working under pressure. I have studied Networking CCNA,CCNP and MPLS including LINUX and Windows.
I am grateful to share that I always wanted to be interactive with new people. I've been in the customer service industry for more than 2 years and it is my duty to provide customer satisfaction and solve each an every query related to our product. Our working atmosphere is very professional.

Torado
Sales Operator
speaking languages: English | work time: 2:00 to 10:00 CET


Alan
Sales Operator
speaking languages: English | work time: 2:00 to 10:00 CET


Bill
Sales Operator
speaking languages: English | work time: 10:00 to 18:00 CET


Jeff
Sales Operator
speaking languages: English | work time: 10:00 to 18:00 CET

My name is Jeff. I'm new to Astrill, as a CSR, just a couple of months ago. But believe me, I don't feel that I'm new, the Astrill staff, is quite friendly and helping. And I'm learning many new things from them daily. it feels really great to be a part of Astrill team.
About me is that I'm kind of friendly/cheesy person. I deal clients, in a firendly way. Which is my speciality I guess :) and I love to chat. I try to solve clients' issues fast.

Moses
Sales Operator
speaking languages: English | work time: 2:00 to 10:00 CET




Questions?
X
click here to chat with us.
We are on-line! talk to us now