Astrill Setup Manual:Common Problems and Solutions (Troubleshooting) - Revision history

Ammar at 12:44, 7 July 2023

2023-07-07T12:44:36Z

← Older revision		Revision as of 12:44, 7 July 2023
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	then restart browser and it should work		then restart browser and it should work

	Switch to any US server and report back if this works out any better for you.		Switch to any [https://www.astrill.com/network/vpn-servers US server] and report back if this works out any better for you.

	How to select different servers in Astrill application -		How to select different servers in Astrill application -
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	This will give you IP address of server, type that on your phone.		This will give you IP address [https://www.astrill.com/what-is-my-ip IP address]of server, type that on your phone.

2018-05-21T18:13:13Z

WHEN HOMEPLAN IS NOT WORKING

← Older revision		Revision as of 18:13, 21 May 2018
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	Make sure that you have not copied the application from other device. Astrill application should be downloaded to device directly from our download page		Make sure that you have not copied the application from other device. Astrill application should be downloaded to device directly from our download page

	https://www.astrill.com/download~~.php~~		https://www.astrill.com/download


	=HOW TO SETUP PERMANENT FIREWALL LINK TO ASTRILL IPSEC GATEWAY=		=HOW TO SETUP PERMANENT FIREWALL LINK TO ASTRILL IPSEC GATEWAY=

2018-05-21T18:12:35Z

IF YOU ARE HAVING TROUBLE CONNECTING USING MOBILE DEVICE

← Older revision		Revision as of 18:12, 21 May 2018
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	You can find list of all servers here:		You can find list of all servers here:

	https://members.astrill.com/servers~~-list.php~~		https://members.astrill.com/tools/vpn-servers

2014-01-13T12:45:05Z

HOW TO SETUP PERMANENT FIREWALL LINK TO ASTRILL IPSEC GATEWAY

← Older revision		Revision as of 12:45, 13 January 2014
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	- compression: deflate		- compression: deflate


			=DNS interception is broken for Chromium browser=

			We did intensive tests and found the issue is not in our software at all.

			Recent Chrome/Chromium browsers have internal DNS client, so they bypass system DNS resolver. Astrill can control only system DNS resolver. There is an option to disable this new feature and use system resolver.

			To do so, type:
			chrome://flags

			Then search for Asynchronous DNS, set it to Disabled. Restart browser. This should fix your issue.

2013-12-14T07:55:28Z

WHEN HOMEPLAN IS NOT WORKING

← Older revision		Revision as of 07:55, 14 December 2013
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	https://www.astrill.com/download.php		https://www.astrill.com/download.php


			=HOW TO SETUP PERMANENT FIREWALL LINK TO ASTRILL IPSEC GATEWAY=

			Our IPSec is compatible with Apple devices. We have not tested it on other devices, however some customers are using it on routers with success.


			Cisco IPSec PSK configuration:


			Here are parameters for the 1st phase:

			- username/password: your astrill credentials

			- preshared key (PSK): way2stars

			- exchange mode: main or aggressive

			- encryption: aes or 3des or des

			- hash algorithm: sha1 or md5

			- dhgroup: 1024-bit (group 2)


			Here are parameters for the 2nd phase:

			- encryption: aes or 3des or des or rijndael or blowfish or twofish

			- authentication: hmac_sha1 or hmac_md5

			- compression: deflate

2013-12-11T06:40:11Z

← Older revision		Revision as of 06:40, 11 December 2013
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	Follow the instructions on the screen.		Follow the instructions on the screen.

			=WHEN HOMEPLAN IS NOT WORKING=

			Make sure that you have not copied the application from other device. Astrill application should be downloaded to device directly from our download page

			https://www.astrill.com/download.php

2013-12-10T07:18:17Z

← Older revision		Revision as of 07:18, 10 December 2013
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	WHEN ASTRILL IS CONNECTED BUT CERTAIN SITES ARE NOT ACCESSIBLE.		=WHEN ASTRILL IS CONNECTED BUT CERTAIN SITES ARE NOT ACCESSIBLE.=

	1) Clear your browser cookies and cache.		1) Clear your browser cookies and cache.

2013-12-10T03:39:21Z

WHEN REMEMBER PASSWORD IN ASTRILL APPLICATION DOES NOT WORK

← Older revision		Revision as of 03:39, 10 December 2013
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	It won't keep it saved. If you copy/paste.		It won't keep it saved. If you copy/paste.

			=NO INTERNET CONNECTION WHEN ASTRILL IS OFF/LOGOUT=

			You can try these solutions below

			Check browser network settings, remove any proxy.

			If there is no proxy, you can change your DNS to google DNS. You can refer from this screenshot

			https://dl.dropboxusercontent.com/u/55630999/screenshots/dns-settings-check.jpg

			If it still does not work, you can follow these steps below

			1. Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.
			(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings.)


			Tap or click Update and recovery, and then tap or click Recovery.


			Under Refresh your PC without affecting your files, tap or click Get started.


			Follow the instructions on the screen.

2013-12-10T03:31:11Z

WHEN CERTAIN SITES ARE NOT WORKING WHEN USING ASTRILL APPLET

← Older revision		Revision as of 03:31, 10 December 2013
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	Then you will get an English Version.		Then you will get an English Version.

	=~~WHEN~~ CERTAIN SITES ARE NOT WORKING WHEN USING ASTRILL APPLET=		=CERTAIN SITES ARE NOT WORKING WHEN USING ASTRILL APPLET=

	Please disable OpenDNS on your router and your PC as well. PC should use DHCP from VPN router. This way it will use Astrill DNS servers configured on router and all sites will work.		Please disable OpenDNS on your router and your PC as well. PC should use DHCP from VPN router. This way it will use Astrill DNS servers configured on router and all sites will work.


	=WHEN REMEMBER PASSWORD IN ASTRILL APPLICATION DOES NOT WORK=		=WHEN REMEMBER PASSWORD IN ASTRILL APPLICATION DOES NOT WORK=

2013-12-10T03:29:36Z

WHEN CERTAIN SITES ARE NOT WORKING WHEN USING ASTRILL APPLET

← Older revision		Revision as of 03:29, 10 December 2013
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	Please disable OpenDNS on your router and your PC as well. PC should use DHCP from VPN router. This way it will use Astrill DNS servers configured on router and all sites will work.		Please disable OpenDNS on your router and your PC as well. PC should use DHCP from VPN router. This way it will use Astrill DNS servers configured on router and all sites will work.


			=WHEN REMEMBER PASSWORD IN ASTRILL APPLICATION DOES NOT WORK=

			Help>Reset Settings on Astrill Application.

			Now type your password. Login and Logout Astrill Application. Exit it.

			Rerun Astrill. It should remember.

			Make sure you don't copy/paste the password.

			It won't keep it saved. If you copy/paste.