Astrill Setup Manual:Common Problems and Solutions (Troubleshooting): Difference between revisions

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(Created page with "Write here all common problems and their solutions customers encountered for Astrill VPN.")
 
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Write here all common problems and their solutions customers encountered for Astrill VPN.
WHEN ASTRILL IS CONNECTED BUT CERTAIN SITES ARE NOT ACCESSIBLE.
 
1) Clear your browser cookies and cache.
 
2) You can try clearing your flash cache and cookies using this link (make sure to delete all sites and confirm the prompt)-
http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html
 
then restart browser and it should work
 
Switch to any US server and report back if this works out any better for you.
 
How to select different servers in Astrill application -
http://i34.tinypic.com/2hxbl87.jpg

Revision as of 06:03, 7 December 2013

WHEN ASTRILL IS CONNECTED BUT CERTAIN SITES ARE NOT ACCESSIBLE.

1) Clear your browser cookies and cache.

2) You can try clearing your flash cache and cookies using this link (make sure to delete all sites and confirm the prompt)- http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html

then restart browser and it should work

Switch to any US server and report back if this works out any better for you.

How to select different servers in Astrill application - http://i34.tinypic.com/2hxbl87.jpg