Astrill Setup Manual:Common Problems and Solutions (Troubleshooting)

WHEN ASTRILL IS CONNECTED BUT CERTAIN SITES ARE NOT ACCESSIBLE.

1) Clear your browser cookies and cache.

2) You can try clearing your flash cache and cookies using this link (make sure to delete all sites and confirm the prompt)- http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html

then restart browser and it should work

Switch to any US server and report back if this works out any better for you.

How to select different servers in Astrill application - http://i34.tinypic.com/2hxbl87.jpg

===================================================================================================================

WHEN CONNECTED TO OPENWEB BUT SPEED IS ZERO

Help>>Reset Settings on Astrill Application.

Then Please try this:

1. Open Astrill

2. Settings->OpenWeb Options: CHECK "Set System Proxy"

3. Change port to 8642

4. Restart Astrill

Then try with USA via Korea

OR

Help>Speed Test on Astrill Application.

Use this to find the fastest server for your connection.

====================================================================================================

IF YOU ARE HAVING TROUBLE CONNECTING USING MOBILE DEVICE

We suggest you to type server IP instead of address and try again.

You can find list of all servers here:

https://members.astrill.com/servers-list.php

Once you pick up a server, to get its IP address type on your PC in console (cmd.exe on Windows/ Terminal on Macintosh):

nslookup xx.astrill.net

This will give you IP address of server, type that on your phone.

Also it is possible that your phone uses a proxy from your ISP, You can try to disable ISP proxy in phone settings.