Why VPN is not Connecting: Be a pro in troubleshooting

Bisma Farrukh

August 4, 2022
Updated on August 4, 2022
Why VPN is not Connecting: Be a pro in troubleshooting

If you’re struggling to connect to the internet, you might be wondering why your VPN is not working. Here are some tips to troubleshoot your VPN connection. The first step is to switch to a different network. If you’re on a mobile device, try using a data connection from a different provider. For laptop users, try switching from WiFi to Ethernet. If this doesn’t fix the problem, try connecting with a friend’s laptop. Another thing to try is a new Ethernet cable. Using a faulty one may cause the network connection to drop. You can also restart your router to stabilize an unreliable connection.

why vpn is not working

Why VPN is not working?

Following are the issues which you can face if vpn is not connecting.

1.Authentication Errors

If you’re wondering why your VPN isn’t connecting to your network, you may be experiencing authentication errors. The first step in troubleshooting the issue is to ensure that your regular network connection is working properly. 

2.Reinstalling the VPN application

Reinstalling the VPN app may also solve the problem. A restart of the device may also fix the problem and restore the connection. It’s important to restart your device before trying to troubleshoot the problem, as it may help the VPN software install updates and processes on your computer.

3.Updating the VPN application

If the problem persists, try updating your VPN app or rebooting your device. Restarting your device will allow it to connect to the VPN. If these solutions don’t work, you can try resetting the network settings on your device. 

4.Incorrect password/username

If you’ve had trouble connecting to your VPN, the issue may be due to a number of different reasons, including incorrectly typed username and password. Try resetting your password or changing the port number. 

5. Contact Customer Support

If you’ve tried all these methods and your VPN still doesn’t work, it’s time to contact your VPN provider. The VPN customer support team will be able to solve your issue. These individuals work on problems like this every day, so they can help you solve yours. A good customer support team can also help you install your VPN on your device or fix connection issues. It’s best to contact the VPN provider’s customer support team, as they’ll be able to offer you the best possible solution for your situation.

6.Multiple applications open

If the VPN client crashes frequently, it could be due to your device having multiple applications open. Close any unnecessary applications and reboot the device to get it back to normal.

7.Network drivers are not updated

You can try restarting the modem and router, flushing DNS, and resetting TCP/IP settings. If these steps don’t solve the problem, try updating network drivers. In rare cases, a simple software update can fix the issue.

8. Wifi and battery saver is not working 

Also, try resetting the Wi-Fi and battery saver options on your phone. If you’re still having trouble, try turning off the battery saver in your device and rebooting the device.

9. Traffic on certain ports are blocked 

Some networks and ISPs block certain traffic on certain ports, so you may want to try connecting to your VPN through a different port. 

10.VPN Provider having issues

To determine if this problem is related to your VPN provider, read your VPN documentation. Astrill VPN is providing detailed guidelines on all resolved issues: https://www.astrill.com/wiki/Astrill_Setup_Manual:Common_Problems_and_Solutions_(Troubleshooting)

How to troubleshoot VPN?

VPNs work great most of the time, but there may be a problem that prevents them from connecting at all. This is a common problem, and luckily, it can be easily resolved. If you still have problems, you can always try using an alternate VPN until it connects. That’s why Astrill VPN is the best choice having servers in more than 56 countries and providing the fastest speed. If this fails, try to find the source of the problem.

vpn is not connecting

Troubleshooting tips

  • First, check your regular network connection. Make sure that your modem and router are functioning properly. 
  • Next, perform several network troubleshooting steps, such as rebooting your computer, flushing DNS, running the Windows network troubleshooter, and updating network drivers.
  •  If none of these steps solves the issue, it is time to contact your internet service provider for further assistance. 
  • Also check your VPN provider’s website for possible troubleshooting tips.

How to resolve if VPN is not connecting?

How to resolve if VPN is not connecting

1.Re-entering the credentials or connecting through different network

If your VPN keeps disconnecting or cannot connect, you can try to re-enter your credentials or connect through a different network. This might fix the problem temporarily. 

2. Check settings of router/Wi-Fi

Checking the correct settings of your router and wifi connection can also help. Here are some common causes of VPN disconnections.

3. Disable Firewall or antivirus programs

Firewall or antivirus programs may be blocking the VPN connection. Disabling the firewall temporarily or creating an exception in the firewall can help you get a successful connection. You can also contact your VPN provider and get help troubleshooting. 

4. Check your internet connection

Check your internet connection to make sure it’s stable. 

5. Connect to a nearby Server

If you’re still experiencing the issue, connect to a server that’s located near you. 

6. Re-start the router 

If this still doesn’t help, you can try restarting your router and re-install the network adapter. 

7. Report bug

If you don’t see a fix for the problem, try checking out your VPN provider’s bug reporting page.

Why is my VPN so slow?

why is my VPN so slow

1. Check system resources

If you’re frustrated with the slow performance of your VPN, you’ve come to the right place. The first step in fixing the issue is to check your system’s resources. If there are too many processes running on your computer, this might be a factor. 

2. Run speed test

Close all those unnecessary programs and reboot your computer. Then try running a speed test. If the results show that your VPN is slow, your connection may be slow as well.

3. Switch to UDP or TCP protocol

Another possible cause of a slow VPN is the protocol it uses to transmit data. Try using TCP or UDP instead. Try changing to another protocol, such as L2TP. If both still seem to be slow, the VPN provider may not be utilizing server load-balancing techniques properly, or their network connections are inadequate. 

4. Contact VPN Provider

The provider should also fix any issues that occur. If you are unable to resolve this issue, contact your provider and follow their advice.

Why is VPN not connecting on Desktop?

1.Fix the connection

If your VPN isn’t connecting on your Mac or iOS device, try to fix the connection first. Check your network settings. It’s possible that your VPN connection is blocked by your network filtering. If so, you should contact your ISP and perform some troubleshooting steps. 

2. Try alternative routing feature

If you’re in a restrictive country, try using the alternative routing feature to bypass the blocking. Resetting your router may also fix the problem. If these steps don’t work, try restarting your computer.

3. Check for the latest version

VPN software sometimes has bugs or glitches. To fix this, ensure you have the latest version. Make sure you’re using a premium VPN provider as they test their software constantly. If the problem persists, try resetting your VPN software or re-installing it. 

4. Clean disk space

Sometimes, clearing disk space and closing background apps may solve the issue. If none of those options work, try trying a different server. If you are Astrill user, go to Settings > Astrill VPN > Repair. 

VPN not connecting on the phone

If your VPN is not connecting, you have two options. You can contact customer support and ask for help. Ideally, you should go for a live chat, but if it is too complicated to solve online, you can also send a detailed ticket.

1. Astrill connection issue

 If you are unable to connect from mobile phone, check Astrill VPN servers and you will be able to connect within a few seconds. You can type server IP instead of address by finding your desired server here; https://members.astrill.com/tools/vpn-servers. If error still persists, disable ISP proxy in settings. Also, if you are still unable to connect, you should try to change a server. VPN customer support teams are available 24/7 to assist you.

If your VPN app is not connecting to the internet on Android, you may be experiencing a problem related to the Windows subsystem for Android. The issue is not related to the version of the phone but rather to other issues related to the VPN tool you are using. 

2. Check DNS settings

Third-party antivirus solutions, DNS settings, and your network preference may also be contributing to the problem. To fix the issue, you should perform a few simple steps as detailed below:

  • Update your browser. Whenever your VPN app isn’t connecting, you should first try to update your browser. The process is similar to updating the VPN app. 
  • To do this, navigate to the list of installed applications on your phone and select it. 
  • From there, decide which app you want to keep and which one you want to delete. 
  • After that, tap the icons that you wish to uninstall and drag them to the Trash icon.

Why is VPN not connecting on the router?

One of the most common causes of a VPN not connecting on your router is a double NAT problem. This problem occurs when a router is on the same network as the VPN, so a simple solution is to enable bridge mode on both devices. 

  • To activate bridge mode, follow the documentation that came with your router to make sure it is enabled.
  • Another possible cause of a VPN not connecting is a problem with your DNS server. VPNs usually supply their own DNS services when connecting, so your DNS settings will vary from one provider to another.
  • Some VPN providers block traffic on specific ports, so it may be a good idea to change the port to one that is unblocked. 
  • Also, if your ISP doesn’t allow VPN passthrough, you should try setting up your router as administrator. Some routers don’t support this option, so you’ll have to make sure you do this manually. 
  • Sometimes, the problem can also lie with your ISP, so you may need to contact customer support to ask them to change the settings.

Author: Bisma Farrukh

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