We do not offer a free trial in China. Astrill service works well in China unlike any other VPN providers who often have problems there.
How many devices does a personal VPN plan support?
You can use Astrill VPN on unlimited devices (5 devices at the same time)
What VPN technologies Astrill offers?
We provide OpenWeb, OpenVPN, StealthVPN/RouterPRO and Cisco IPSec.
If there is a court order asking for our logs or personal information, will you provide it to them?
Astrill is privately owned and is incorporated in The Republic of Seychelles. We do not store any information or keep logs because the Astrill VPN Server Network is operated off-shore and there are no laws that obligate us to keep logs on our customers.
Do you offer Private / dedicated IP?
Yes, we offer Private IP as an add-on and it costs 5 USD / IP per month on top of the basic plan. A Private IP is used only by you and not shared by any other customers.
Does Astrill support Windows Phone?
While we do not have an Astrill application for a Windows Phone you can buy our VPN router and connect that device to this router or you can manually configure Windows phone to use VPN with SSTP protocol.
What is iOS plan? How do I upgrade my iOS plan so I can use VPN on computer?
If you buy Astrill membership from Apple App Store, you can use your account only on iOS. If you wish to use Astrill VPN on other devices then you need to buy any plan directly from our website instead from the App store.
Will Astrill VPN speed up my Internet connection? How can it affect my Internet connection?
While VPN does not increase your Internet speed, if your ISP is throttling the Internet connection for some online services, you can experience faster downloads or streaming when connected to Astrill VPN.
Do I need to install Astrill application to my devices?
No, because we provide standard VPN protocols which can be configured natively in your operating system. We do recommend using our application because it provides better experience, faster VPN connection and enhanced security.
What is the difference between OpenVPN and StealthVPN?
Unlike classical OpenVPN, StealthVPN has a dual layer of encryption which makes it hard to be detected and blocked by countries with high censorship like China, UAE etc.
Do you have plans available in Google Play Store?
No, we do not. You need to buy any plan directly from our website.
Do you ship routers worldwide?
Yes, we do ship routers to all countries worldwide.
I cannot access www.astrill.com, do you have alternative website?
Yes, you can access it at https://astrill-china.com
What is Astrill? Why do I need its services?
Astrill offers a VPN Service which protects and hides your online activity from hackers, governments and eavesdroppers . You can bypass geographic restrictions by using IPs from countries from all over the world.
Can I ask for a refund if I am not satisfied with your service?
We are pretty much confident you will be satisfied with our service. Before purchase you can try free 7 day trial. All Astrill service sales are final and no refunds are possible. If you have any issues with Astrill VPN, please contact support which is available 24/7 via chat and email.
Can I use Astrill with my mobile phone such as iPhone, Android etc.?
Yes, you can use those devices. Just download and follow the instructions from our download page at https://www.astrill.com/download . You can also connect your mobile devices by using VPN router or you can share VPN connection from your PC to your mobile devices using our desktop software.
Does Astrill keep any logs?
We try to keep as less personal information as possible. Some information is however necessary for technical functioning of the services. What we keep and how long we store it is explained in details below:
Our system keeps track of active sessions - connection time, IP address, device type and Astrill VPN application version during the duration of your VPN session. Once you disconnect from VPN this information is removed permanently from our system. This information is solely used to limit the number of devices connecting from single account simultaneously. You can check all active sessions from member zone and you can erase them at any time.
Astrill also counts amount of traffic used by clients in order to plan network expansions. No personally identifiable information is kept - only number of transferred bytes.
Additionally to this, we keep last 20 connection records which include: connection time, connection duration, country, device type and Astrill client application version number. This information is only used by our customer support to identify potential issues with VPN connection and provide adequate support. This information contains no personally identifiable information (for example we don't keep IP addresses or your physical location). This information is automatically removed in case of no activity in past 30 days.
How does "Invite Friend" system work?
Whenever you invite someone and he/she joins Astrill through your invitation link and pays for any subscription package, you are entitled to get a free month of access and it is credited instantly after their purchase is processed. Note: Free Trial accounts users cannot benefit from this opportunity of inviting friends for free one month. You need to upgrade to Full subscription for that.
How do I know Astrill VPN is working fine and all browsing is tunneled?
To confirm is Astrill VPN is functioning properly please visit in your browser at https://www.astrill.com/what-is-my-ip or use Astrill application's built in IP-check utility by right clicking on the Astrill icon on the system tray and selecting it.